Versa 2 SpO2 app is not working properly

[Treen11]

My SPO2 watch face has been working fine and then suddenly the other day the rings around each face are broken. Like it starts then there’s nothing then just a small dot of colour around the arc of circle where it would be up to. Anyone else come across this? 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @Treen11.

Thank you for the information provided.

I would recommend restarting your Fitbit Versa 2 by following these steps.

Whether this doesn't help, you can remove the SpO2 app from your watch and install it once again. For instructions, please visit this article.

If you continue having the same problem, you can attach an image for further investigation.

Hope this helps.

[SunsetRunner]

I had  that happen yesterday as well, restarting it fixed it

[Treen11]

Hi thanks I did restart and it worked. However I had to google how to restart because your instructions are incorrect. 

[EdsonFitbit]

Thanks for your comments, @Treen11 @SunsetRunner.

I'm glad to hear that you've resolved the issue with the SpO2 app on your Fitbit Versa 2 devices.

@Treen11, I just checked the instructions shared above to perform a restart and they seem correct. Could you please tell me what is incorrect In order to report it to my team?

If you have any question, please let us know.

[Treen11]

As I have a Fitbit Versa 2 I followed the following steps as shown in your
instructions:-

[image: Open][image: A navy and white smart watch icon representing a
Fitbit Ionic, Sense, or Versa series device] Ionic, Sense, and Versa series


Press and hold the button* for 10 seconds until you see the Fitbit logo on
the screen, and then release the button.

*For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom
buttons.

If you need additional help, contact Customer Support
.

On the Versa 2 the button is a shortcut button so will activate a
shortcut. The instructions I found that worked are to go to Settings -
About - Shutdown

[EdsonFitbit]

Thanks for your response, @Treen11.

It is true that if you press and hold the button on the Fitbit Versa 2 it will show your shortcut, but if you continue holding it, your watch will get restarted.

I'm glad to hear that you've been able to resolve the issue in that way.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.

[celeste2167]

I have opposite problem. The SPo2 clock face works but the app stopped working. I have reinstalled the do 3 several times, but still doesn't work 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @celeste2167.

Thanks for trying to resolve the issue you experienced before contacting us.

When you say "the app stopped working" are you referring to the Fitbit app? If so, please make sure to have the latest version 3.48 (iOS and Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Hope this helps.

[celeste2167]

Hi, actually I was referring to the Sp02 app. The clock face works and at one point so did the app. But the app all of a sudden stopped recording the Sp02 data. I have uninstalled and reinstalled several times but the app never collects the information any longer. 

Thanks

[EdsonFitbit]

Thank you for your response, @celeste2167.

Please confirm that you have the latest version of the Fitbit app.

If your Fitbit app is up to date and you see any message on the SpO2 tile please attach a screen shot for further investigation.

Please let us know if you have any questions.

[Robmicky]

Hi @EdsonFitbit 

got another trouble link to SPO2 Signature App : it works well, every morning i get results about my last night, i find datas (FR, VFC, TC, FCR) in my fitbit app on my smartphone but i note that many days SPO2 datas have not upload! Only this datas! All the others are OK, but many SPO2 datas were lost (3 days of datas). 

Why ? And what can i do to solve this trouble ?

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Robmicky.

I'm sorry to hear about your missing SpO2 data. Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

In the meantime, I would recommend restarting your Watch by following these instructions.

Have a nice day.