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Versa 2 Stopped working

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‎04-02-2021 00:55 - last edited on ‎04-02-2021 10:55 by Moderator Alum

‎04-02-2021 00:55 - last edited on ‎04-02-2021 10:55 by Moderator Alum

My Versa 2 won't wake up after switching it off overnight. Seems the side Button no longer working! 😕

 

 


Moderator edit: format

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‎04-02-2021 10:54

‎04-02-2021 10:54

Hi, welcome to the Fitbit Community forums @dafydd1974. 

 

Thank you for sharing that you've been having trouble with your Versa 2 watch. 

 

It's usually recommended to try a restart procedure to check if the problem is related to the display itself, but if the button is not working, it will to allow you to complete it.  

 

In that case, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day! 

Davide | Italian and English Community Moderator, Fitbit


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3 REPLIES 3

‎04-02-2021 10:54

‎04-02-2021 10:54

Hi, welcome to the Fitbit Community forums @dafydd1974. 

 

Thank you for sharing that you've been having trouble with your Versa 2 watch. 

 

It's usually recommended to try a restart procedure to check if the problem is related to the display itself, but if the button is not working, it will to allow you to complete it.  

 

In that case, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day! 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer

‎04-06-2021 01:33

In response to DavideFitbit

‎04-06-2021 01:33

Contacted Chat and they sent me details on how to return to be fixed or replaced.

 

Thanks

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‎04-08-2021 09:41

In response to dafydd1974

‎04-08-2021 09:41

That's good news, @dafydd1974! Thank you for sharing this update.  

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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