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Versa 2 Touch Screen Not Responding

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‎12-03-2020 17:55

‎12-03-2020 17:55

It started with just being slow or occasionally not responsive but now I have to hit the screen for it to register a tap, and I can’t slide any direction. I’ve tried factory resetting it and now I’m stuck on the Notifications and Control Center info screen because I can’t swipe down or up. This is already my 3rd Versa 2, which has only lasted a couple of months.

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‎12-04-2020 04:20 - edited ‎12-04-2020 04:43

‎12-04-2020 04:20 - edited ‎12-04-2020 04:43

Hi, it's good to see you around in the Community forums @Sabnstevens, welcome.  

 

Thank you for all the details that you've provided about the problem you've been experiencing with your Versa 2 and confirming that you already tried a few troubleshooting steps. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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