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Versa 2 Won't Swipe - Update

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‎03-09-2020 12:07

‎03-09-2020 12:07

I posted previously about issues with swiping on my Versa 2. I have tried the suggestions of switching the clock face, as well as attempting a factory reset. Switching the clock face did not allow me to swipe my screen. There were issues when I tried to factory reset (I tried this a few times); I keep getting Bluetooth Pairing Failed messages inside the phone app, but I can't fix this either, even if I forget the device and then find it again. I am now stuck with a Reset failed screen on my Fitbit, which I can't get out of since the touch screen isn't responding. Can I get in touch with tech support on this matter?

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‎03-10-2020 09:14

‎03-10-2020 09:14

@mwmara I hope you're doing well! 

 

Thank you for following the suggestions up to this point and for sharing the update about this. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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