Versa 2 black screen

[MikePC]

Happened a few days ago and was able to successfully restart; tonight while putting it on charger, with about 60% charge, it went completely dead. No restart. No green light flashing on back. No syncing. Done. 

Help? It’s just over two months old....

[Hollingirl]

Hope you get some help, o just came here for same reason. Fully charged, vibrated on my wrist then went black with no lights on back. Tried charging, and holding button...

[Crsm8]

This literally just happened to me!

vibrated on my wrist and then all black. I popped it on charge and it’s got the charging battery in the top corner but that’s it!

3 days ago it also started playing up and not reading my sleep and having high cals and active minutes. I bought it in June last year. I’m so mad

[MikePC]

Very frustrating; pretty sure it’s under warranty but it also is seeming like this is a not uncommon issue. Ugh. 

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Have tried all I can think of....I did receive a message back from Fitbit support, though the first suggestion was essentially what we all do right away — restart, or at least try to. 

[DavideFitbit]

Hello, welcome to the Fitbit Community forums @MikePC @Crsm8 @Hollingirl, I'll be glad to help you with this. 

Thank you for sharing that you've been having trouble with the display of your Versa Series watches that are not turning back on. 

@MikePC @Hollingirl, it seems that you already contacted the Customer Support team about this, please let them know of the steps that you already tried so they can provide you with further instructions. 

  @Crsm8, before we can send your information to the Customer Support team, could you please confirm if you already tried the restart procedure described here?  

Please keep me posted. 

[NickWilby]

Hi also having same issues since Friday - screen black, fitbit won't turn on havd tried all trouble shooting and no luck, no syncing please help 

[Dgn622]

What did u do to fix issue? I’m having same problem

[Michvg]

I am having the same issue since this morning.

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None of the troubleshooting assistance is working- how can some many people in a short spam of time have the same issue! 

My watch is not even 6months old!

[MikePC]

Still working on troubleshooting. Tried to do the restart (holding the back button for 10 seconds and letting it go) and it actually registered something on the screen, that being a depleted battery. 

It’s in the charging cradle right now, but not responding to touching the screen...which could be a function of zero battery (which doesn’t make sense since it was at about 60% when I went to charge it and all hell broke loose) or more likely a complete malfunction. 

I’ll update later. 

[SunsetRunner]

Mine is doing the same..green light on back and vibrating on my wrist but black screen no matter what I do ..frustrating 

[DavideFitbit]

Hello @NickWilby @Dgn622 @Michvg @SunsetRunner, thank you for your replies, and welcome to the new users in the Community. 

Thank you for confirming that you already tried all the suggested troubleshooting steps.  

@NickWilby @SunsetRunner, I've proceeded to send your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

@Michvg @Dgn622, I also sent your information to Support, but it seems that you already got in touch with them about this.  

Let me know about the outcome. 

[SunsetRunner]

Thanks 

stay safe 

cheers 

[DavideFitbit]

No problem @SunsetRunner! Let me know if you have further questions.