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Versa 2 blank screen

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‎08-26-2023 19:31 - last edited on ‎08-27-2023 10:46 by Fitbit Moderator

‎08-26-2023 19:31 - last edited on ‎08-27-2023 10:46 by Fitbit Moderator

when I plug it in, nothing, when I plug it into the computer, I get some sounds, connecting sounds? I have tried pressing the button for many seconds, nothing. is there anything I can do? thanks.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-27-2023 10:47

‎08-27-2023 10:47

Hi there, @entooit. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2.
  • If there is no connection, restart your Versa 2.
  • Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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‎08-27-2023 16:20

In response to MarreFitbit

‎08-27-2023 16:20

Hi Marre,

This won't work if your fitbit is blank and the fitbit logo is coming up every 10 seconds. Once the fitbit device is removed from the bluetooth there i no way you can connect it again. The device won't start up anymore. It is charging though but doesn't turn on anymore. Only the flickering fitbit logo. Is there a huge softare error going on here that affects all the versa 2 and 3 users?

 

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‎08-27-2023 21:17

In response to MarreFitbit

‎08-27-2023 21:17

This versa in new tome it has never been paired with my phone, that I can tell. So I cant unpair it either, right? I cant set up the fit bit on the device, and I cant set it up on my phone app, because I think it is not connected via bluetooth. restarting does not work either. holding the button for ten seconds, right? when I plug the fitbit into the computer I get a connecting and disconnecting sound, one after the other. is there some kind of hard reset?

 

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