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Versa 2 blank screen

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‎03-16-2024 19:41 - last edited on ‎06-01-2025 16:04 by Fitbit Moderator

‎03-16-2024 19:41 - last edited on ‎06-01-2025 16:04 by Fitbit Moderator

It says it has a 50% charge. Stays black when put on charger. Stopped recording any information after 2 pm today. What is problem. What do I do?


Moderator Edit: Clarified subject

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Accepted Solutions

‎03-17-2024 07:06

In response to Guy_

‎03-17-2024 07:06

Thank you for the suggestions. I ended up holding the Left button for
increasing lengths of time and placing it on the charger for 5 minutes to
see if it would "reboot" so to speak. I started with 20 seconds. Then 30
sec. Then 60 sec. Finally it showed some life. It took over an hour to
charge fully but 12 hours later it is still working!

View best answer in original post

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7 REPLIES 7

‎03-16-2024 22:19

‎03-16-2024 22:19

Hi @Karen1955 - due to syncing issues, check in the Fitbit App when the watch last synced and was at 50%.

This will tell you if it suddenly died (possibly after getting wet) or has just run down over time.

If the latter try charging from a PC port, and ensure watch and charger terminals are clean, and that is your usual charger.

If it's no longer operational and is under warranty it can be replaced.

Author | ch, passion for improvement.

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0 Votes

‎03-17-2024 07:06

In response to Guy_

‎03-17-2024 07:06

Thank you for the suggestions. I ended up holding the Left button for
increasing lengths of time and placing it on the charger for 5 minutes to
see if it would "reboot" so to speak. I started with 20 seconds. Then 30
sec. Then 60 sec. Finally it showed some life. It took over an hour to
charge fully but 12 hours later it is still working!
Best Answer

‎03-17-2024 08:07

In response to Karen1955

‎03-17-2024 08:07

Hi there, @Karen1955. Welcome to the Fitbit Community Forums. I'm pleased to hear that you managed to solve the issue with your Versa 2. Thanks for sharing the steps that worked for you. @Guy_ I appreciate your help!

In case you have some spare time, I would like to invite you to visit our Health & Welleness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 😊

Maria | Community Moderator, Fitbit


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0 Votes

‎03-17-2024 15:10

‎03-17-2024 15:10

The exact same thing happened to mine yesterday! I'm going to try your suggestion! Thanks for sharing it.

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0 Votes

‎03-17-2024 15:17

In response to Karen1955

‎03-17-2024 15:17

Can I ask if yours made the buzzing or vibration sound every now and then when you put it on charge? And did it get very very hot? The screen that is. I've got no lights showing but occasional buzz and screen is super hot. A bit concerned 😟 

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0 Votes

‎03-17-2024 19:57

In response to Beck_Slev

‎03-17-2024 19:57

Hi @Beck_Slev - if the watch gets hot when charging (or at any time) stop immediately.

If it's under warranty still get it replaced as it has an unrecoverable fault (possibly from water).

Author | ch, passion for improvement.

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‎03-17-2024 21:14

In response to Guy_

‎03-17-2024 21:14

Ok thanks. I appreciate your reply. 

You said possibly from water... so they aren't waterproof for swimming despite them saying they are? I've been wearing it swimming most days for the past 3 weeks as it says waterproof for swimming but not good in showers due to soap etc.... I dare say it's water then 😄

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