Versa 2 blank screen

[timzer14]

My daughters Versa 2 screen is black. The lights still flash on the back of the watch.  The pre-set alarm still vibrates. I have tried holding down the side button to reset the device but nothing happens.

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @timzer14. Welcome to the forums. 

Thank you for providing the inquiry regarding your Versa 2 and for trying to fix it on your own. 

Please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[timzer14]

Thank you for replying. I chatted with Fitbit yesterday and went through all the troubleshooting tips and its broken.

[ManuFitbit]

Thanks for the response @timzer14.

Thank you for letting me know that. Hope you'll manage to get it solve.

Since already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.