Versa 2 button isn't working

[BMK62]

Versa 2 button not working , tried cleaning and loosing  button no luck . the heart beat is not registering on phone

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BMK62. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you did try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Once you've done that, please restart your Versa 2 by following these steps How do I restart my Fitbit device? 

Once you manage to solve the issue with the button, please try the following to fix the issue with the heart rate monitor:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your Versa 2, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  
  

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?