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Versa 2 button stopped working

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‎10-19-2020 19:37 - last edited on ‎10-20-2020 05:25 by Fitbit Moderator

‎10-19-2020 19:37 - last edited on ‎10-20-2020 05:25 by Fitbit Moderator

The button on the side of my versa 2 will no longer work. I've had this watch since Christmas time last year, and the watch never had any problems. Today, after charging it, I noticed that the button on the side isn't working. The watch doesn't wake up when you press it, it doesn't vibrate, nothing.

 

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎10-20-2020 05:24

‎10-20-2020 05:24

Hi @Redro_17, it's great to see you in our Fitbit Community. I'm sorry to hear that the button of your Versa 2 stopped working and it's not vibrating either when pressing the button. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that you have a case created and they'll get back to you via email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎10-26-2020 04:52

In response to JuanJoFitbit

‎10-26-2020 04:52

Thank you for your help 🙂

How soon should I expect an email? It's been 6 days and I haven't received any emails so I wanted to make sure everything was okay. Thank you again!!

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‎10-26-2020 06:59

In response to Redro_17

‎10-26-2020 06:59

Did you get this resolved. This just happened to my Versa 2 that I got last Christmas. the Clock face will not wake up or work when button pressed however I can still slide across to other apps but when I try to open them they won't open. The button does work to close apps.

Maybe a software upgrade?

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‎10-26-2020 07:13

In response to JuanJoFitbit

‎10-26-2020 07:13

Hi! I got mine not even 8 months ago and mine is doing the same thing!! What do we do???

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‎10-26-2020 07:14

In response to Redro_17

‎10-26-2020 07:14

Just off live chat with Fitbit agent and they asked me to restart by holding button for 10-12 seconds. Once it came back up the Clock face worked again.

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‎10-26-2020 07:24

In response to Mrsstrong13

‎10-26-2020 07:24

Just off chat with agent and when we reset it it came back on.
Hold button on side 10-12 seconds ro restart. Mine came back on and
everything is good again.
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‎10-28-2020 09:53

In response to Rbgirls

‎10-28-2020 09:53

This did not work for me, sadly. it seems that the button on the side is completely broken.

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‎10-28-2020 09:55

In response to Rbgirls

‎10-28-2020 09:55

Our problems seem different because my button won't even close apps... 

I saw someone said to hold the button for 10-12 second and it should restart the fitbit. I hope that works for you!

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