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Versa 2 button stopped working

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‎07-23-2021 07:04 - last edited on ‎07-23-2021 07:28 by Fitbit Moderator

‎07-23-2021 07:04 - last edited on ‎07-23-2021 07:28 by Fitbit Moderator

My left button won’t work

 

Moderator Edit: Clarified subject

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‎07-23-2021 07:29 - edited ‎09-15-2023 06:09

‎07-23-2021 07:29 - edited ‎09-15-2023 06:09

Hi there, @DKCBLC10. Welcome to the Community Forums. 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-23-2021 07:29 - edited ‎09-15-2023 06:09

‎07-23-2021 07:29 - edited ‎09-15-2023 06:09

Hi there, @DKCBLC10. Welcome to the Community Forums. 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer