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Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2023 16:58 - last edited on ‎07-13-2023 07:02 by Fitbit Moderator

‎07-12-2023 16:58 - last edited on ‎07-13-2023 07:02 by Fitbit Moderator

My versa 2 button has stopped working.  The screen only comes on when you tap it.  Anyone know what to do. Round the button is clean. 


Moderator Edit: Clarified subject

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8 REPLIES 8

‎07-13-2023 07:05

‎07-13-2023 07:05

Hello there, @Ovo_2. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-14-2023 00:54

‎07-14-2023 00:54

Was this ever resolved? Some how I got a setting so it's in sleep mode and the side button won't won't to access setting to change it

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‎07-15-2023 01:43

‎07-15-2023 01:43

How was this resolved? What do I do?

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‎07-15-2023 21:30

In response to GingerGirl

‎07-15-2023 21:30

still not resolved. called customer service got annoyed they kept asking me to reset it. I cant the button wont work. ive tried connecting to laptop, all app setting etc still on this mode

 

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‎07-16-2023 12:17

In response to GingerGirl

‎07-16-2023 12:17

I contacted fitbit and they have sent a replacement.  Which I received yesterday.  

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‎07-16-2023 19:32

In response to Ovo_2

‎07-16-2023 19:32

Thank you I suppose Ill try again
.were you still under warranty?
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‎07-16-2023 23:37

In response to Rachl999

‎07-16-2023 23:37

I think my watch was just over a year old. So I am not sure

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‎07-17-2023 20:11

In response to Ovo_2

‎07-17-2023 20:11

Thank you 

 I'll try again.  

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