Versa 2 button stopped working

[Ovo_2]

My versa 2 button has stopped working.  The screen only comes on when you tap it.  Anyone know what to do. Round the button is clean. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Ovo_2. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Rachl999]

Was this ever resolved? Some how I got a setting so it's in sleep mode and the side button won't won't to access setting to change it

[GingerGirl]

How was this resolved? What do I do?

[Rachl999]

still not resolved. called customer service got annoyed they kept asking me to reset it. I cant the button wont work. ive tried connecting to laptop, all app setting etc still on this mode

[Ovo_2]

I contacted fitbit and they have sent a replacement.  Which I received yesterday.  

[Rachl999]

Thank you I suppose Ill try again
.were you still under warranty?

[Ovo_2]

I think my watch was just over a year old. So I am not sure

[Rachl999]

Thank you 

 I'll try again.