Versa 2 dead after update and syncing issues

[Rrainey]

I updated my fitbit app on my phone at the end of September and since then, I have been unable to sync my device with my phone. Having followed all the trouble shooting tips uninstalling the app, forgetting the device, cleaning the charger and device, leaving to charge, restarting nothing worked. I even found that you couldn't roll back the update which has now left me with a totally unresponsive fitbit and a months worth of data lost. Having contacted fitbit support and advised that all they can do as my device is out of warranty is offer me a discount on a new purchase.  Fitbit have caused the issue with the update and I am now lacking confidence that if I use the discount offered to me all be it on selected devices, whats to say that this device won't suffer the same issue when it is outside of its warranty period and I'm in the same position again?

Anyone else had issues since the update or experienced something similar and can offer any other advice to get my device working again?

[Sheridwtx124]

I have a Versa 3 and having same issue. I’ve chatted with Help and still no resolution. Looks like hundreds of us in the community - if not more - are all having this issue since updating the software. Very frustrating when you pay so much money for a device that is less useful than a $5 watch at a thrift store. 

[BeakyMurf]

Hello! Same issue for me with 3 year old Versa Lite. Was working great with 4-5 day battery life still. Updated the app and now my battery won’t last a day. Fitbit have acknowledged it is a software issue as a result of the update, but as I’m out of warranty they want nothing to do with it. Been offered a discount off a new one. Why should I buy a new Fitbit when my current one was working fine until they updated it?! Customer service very frustrating, slow/no replies to emails, language barriers on online chat and phone advisors aren’t interested. 
The only thing to look into would be to restore phone to an old backup to get the old app back maybe? But then lose whatever changes have been made since then. 

[NancyB]

@Rrainey If you’re using an iPhone make sure you’ve updtd to iOS 16.7.1. 

[BeakyMurf]

IOS 17.0.3 is the newest Apple software update. 

[NancyB]

@BeakyMurf  I know but some users are having various issues w/apps after updating to iOS 17 & some users w/auto updates turned off haven’t updtd to 16.7.1. I had issues that were resolved after I updtd to 16.7.1. 
As a rule, I don’t download iOS or app updates until after I see how the new releases are fairing. Been there, done that. 

[MrBV]

My Versa 2 is also becoming a disaster. Sync issues, battery empty fast. I decided to bring it back to factory settings and re install. Biggest mistake! Wallet changed to Google Wallet. Fitbit app can’t connect with Google wallet. 
No Fitbit pay available, can’t configure google wallet. So no paying anymore with the Versa. It’s really dramatic. 
I use iPhone.

[Rrainey]

I'm on android, keep my phone updated along with all apps and it wasn't until I installed the update to the fitbit app I had problems syncing my device to the phone. 

I've dug out my old blaze and that is syncing and working fine (at the moment) so will wear that until I get a suitable resolution from fitbit or decide on an alternative smart sports watch. 

[LJBateman92]

I've just bought a Versa 3 and I can't even connect it to my phone. It must be something to do with the updated app. My blaze works perfectly. 

[Waterskier]

Try turning the phone off and turning it back on. That’s what worked for me.

[LJBateman92]

I've already tried that. Also turned my Bluetooth off a few times and still
doesn't connect

[NancyB]

@LJBateman92 Earlier this yr after a Fitbit app update my Versa wouldn’t sync. I had to forget device in BT then re-pair it every single time for wks. Did you try that (vs turning BT off & on again on your phone)?
Also try going to your phone settings> Fitbit app> BT & turn it off then on again. Make sure other BT devices are not nearby as that can sometimes cause issues. 

[LJBateman92]

Yes I've tried turning off Bluetooth and phone. I will try turning off the Fitbit app on phone settings. My Alexa is nearby so maybe should unplug that. Thank you.

[Lassiekj]

Having the same issue with my Versa 2 and Android phone. I've tried restarting both devices, disconnecting from BT and reconnecting and nothing worked.  I called support and somehow the Versa started working within mins. But the touch screen didn't work. And this only lasted a couple days. Versa is dead again and I have a big race this weekend.  All this started after the app update pushed a few weeks ago. I feel like Fitbit should pay for these devices they broke.

[LJBateman92]

I know it's so bad. They cost a lot of money for them not to work. I would
never have bought a new one if I knew it wasn't going to work. I've tried
so many times to connect it to my phone but just won't. That's a shame
about your race. They should pay or at least get the app back as it was
before it got updated

[NancyB]

Has anyone tried logging out of the APP (click profile pic then scroll to bottom), turning phone off then on again & logging back in to see if that helps? 
New releases breaking things isn’t unique to Fitbit unfort. & that’s why I wait to see how they’re fairing before I install them. It’s so frustrating! 

[Lassiekj]

Yes...tried that also. Issue isn't with the app this time. It is the Fitbit that is completely dead. Even after charging 24 hours. And when it worked for a couple days, battery would run down in a day. Before update, my Fitbit battery lasted several days without recharge 

[LJBateman92]

No I've not tried logging out of the app. But it seems there's an actual problem with the app update 

[BeakyMurf]

Has anyone had any joy with customer services? They’re refusing to acknowledge that they have caused this issue for many, many people and are saying the only resolution is to buy a new Fitbit. 

[Waterskier]

My issue was the the app was not up dating with current day information;  steps, sleep etc.    I used settings on my phone is is swipe until you get to Settings.   Scroll to bottom and tap About.  Scroll to bottom again and tap Shutdown.  Let it turn off, then use the button on the side of the watch to restart.   This solved my issue.   Something else to keep in mind.  It was report that Google purchased Fitbit.   Google's business model is to get old user to be new users with new watches.   Got to wonder.