Versa 2 died

[Nat219]

15 months after purchase it seems my Versa has been struck by the Fitbit curse of death.  Is it coincidence? Do all Fitbits stop working just out of warranty? 2nd Fitbit but I won't be purchasing a 3rd, I'll stick to my ugly but reliable Garmin.

Bye bye Fitbit Community x

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nat219.

Thanks for the details shared in your post. I understand how you are feeling about this situation. I recommend following the troubleshooting instructions in this help article and checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

Hope this helps. 

[JaleesaL]

I am also having the same issue. My Fitbit Versa 2 hasn’t turned on in months. There are no green blinking lights and it doesn’t not vibrate when plugged into a charger. I have tried all the steps to restart but the watch remains unresponsive 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JaleesaL.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and recommend confirming our complete instructions in Why isn't my Fitbit device's battery charging? 

Hope this gets you back on track. 

[Swizrich]

Mine has done exactly this 3 days ago. Have tried to charge, but no green lights. Tried all the suggested resets but nothing works? 
many further suggestions, as no reason for it to stop working? 😞 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Swizrich.

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling and thank you for sharing your concern. Since you've already tried to resolve the issue, I recommend contacting our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

[Nat219]

Mine now turns on but I can't scroll through the menu as the face doesn't
respond to swipe or tap. It's a slow death.

[LiliyaFitbit]

Thank you for your reply, @Nat219.

I appreciate the update and recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face to Fitbit designed one: How do I change the clock face on my Fitbit device?

[Nat219]

How do you do these things if the Versa won't charge and therefore won't
switch on?
The App just says "can't connect to device".
It's now stopped it's slow death and died 😭.

[LiliyaFitbit]

Thank you for your response, @Nat219.

I understand how you are feeling and appreciate the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

[dbs0001]

May I suggest moving the  cord to a different charger, charge it for several hours, and then hold down the button for 30 seconds or so, it has restarted mine trying this method.

[Amccanty]

I have the same issue and Fitbit refuses to address the problem.  They just keep offering a discount on another fitbit.  This was my 3rd one.  Time to pack it in and go with my Samsung watch.

[TLD8181]

This is my 3rd fitbit device and all have not lasted more than 18 moths tops - 2 have gone shortly after the year warranty. This time same thing - time to move to Apple Watch I think.