09-17-2019
12:26
- last edited on
12-24-2020
06:20
by
JuanJoFitbit
09-17-2019
12:26
- last edited on
12-24-2020
06:20
by
JuanJoFitbit
Not happy the screen is Green, when I press the button it goes fuzzy and Green but can see the time.
Anyone else have the same issue or know what to do?
Moderator edit: Subject for clarity
09-18-2019 12:37 - edited 09-18-2019 12:39
09-18-2019 12:37 - edited 09-18-2019 12:39
Hi @Emagreen, welcome to the Community Forums!
I appreciate the information that was shared in your post, seems odd that your new device is behaving in such way. If you haven't already done so, please try our restart process following the next steps:
Keep me posted and let me know how it goes. By the way, I've moved your post to the Versa board.
11-14-2019 12:02
11-14-2019 12:02
Hey, I have the same problem with my Versa 2. Can you tell me how you solved it?
Greets,
Dani
11-26-2019 08:57
11-26-2019 08:57
Ditto - have a solid green display - will not clear, have turned off and back on, still green
11-26-2019 10:50
11-26-2019 10:50
Hi!
I ended up taking my watch back to the store where someone reset it.
This lasted about 40 minutes before it went Green again so I took it back to the store and got a replacement.
05-18-2020 10:10
05-18-2020 10:10
If the screen is green and flashing, you can't see anything. So how can you possibly navigate to settings in order to turn the device off and restart it?
12-16-2020 11:53
12-16-2020 11:53
Is there any other fixes for this as I reset the watch but the screen keeps coming on green
12-17-2020 07:07
12-17-2020 07:07
Same thing on mine. No fix. This was a replacement for the last screen that went out. I have had two versas 1 & 2 and neither one has lasted a year. This time no replacement was offered. Just a discount to purchase a new one. If they don't last even a year I'm not keen about spending more money on another one. I need to know they are going to last longer than that for the price on them.
12-18-2020
11:36
- last edited on
12-18-2020
16:22
by
RicardoFitbit
12-18-2020
11:36
- last edited on
12-18-2020
16:22
by
RicardoFitbit
Mine was also replaced by Fitbit. It's been about 4 months, and so far, no
issues with the replacement.
--
Bob
Moderator Edit: Personal info removed
12-18-2020 19:24
12-18-2020 19:24
01-09-2021 17:59
01-09-2021 17:59
I just had this happen to mine, I held the button till the Fitbit logo came up, I let go and now it works like it did before, must be a bug!
01-10-2021 08:32
01-10-2021 08:32
04-14-2021 15:18
04-14-2021 15:18
Same thing happend to me as well
04-14-2021 15:28
04-14-2021 15:28
04-14-2021 15:33
04-14-2021 15:33
I'm not.sure what I did but my watch seemed.to fix itself
06-05-2021 16:28
06-05-2021 16:28
I have the same problem. Thanks for all of the above responses!
07-13-2021 02:20
07-13-2021 02:20
I'm currently going to the same experience now. Both my Versa 1 and versa 2 had massive issues. The solution was a discount running brand new Versa. By the way, the discount that they offered me, I found promoted online for anyone. So really, Fitbit did nothing for me.
07-15-2021 16:03
07-15-2021 16:03
Same problem and watched videos on how to fix it and none of them worked.
07-16-2021 13:48
07-16-2021 13:48
Welcome to the Fitbit Community, @asjoberg777 and @Francis99.
@asjoberg777 Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.
@Francis99 Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming if you've tried the following:
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-16-2021 16:50