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Versa 2 entered 39,000 steps for no reason

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‎08-29-2021 12:33 - last edited on ‎08-30-2021 11:16 by

‎08-29-2021 12:33 - last edited on ‎08-30-2021 11:16 by

I have the Fitbit Versa 2 and this morning I took it off of the charger. A few minutes later I checked the time and noticed that I had over 39,000 steps already. My device was charging all night and when I noticed the steps, I hadn't even sat up since I put my device on. I looked at my hourly step count in the app and appears that all of those steps registered at the same time; probably when I put my watch on. Has this happened to anyone else and is there a way to fix it? Is this avoidable in the future or was it just a glitch.

 

 

Moderator edit: subject for clarity 

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‎08-30-2021 11:19 - last edited on ‎03-12-2024 03:15 by Fitbit Moderator

‎08-30-2021 11:19 - last edited on ‎03-12-2024 03:15 by Fitbit Moderator

Welcome to the Fitbit Community, @aqd.

Thanks for the details shared in your post. I understand your concern and recommend confirming if you have MobileTrack paired to your Fitbit account. MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? MobileTrack may add extra steps and I recommend removing it from your Fitbit account if you're not using it: How do I remove a Fitbit device from my account?

You can remove the extra steps from your daily total by following the instructions in this help article: How do I delete steps and floors in the Fitbit app? 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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