Versa 2 gifted lock code

[Jules52-]

My daughter hasn’t  used her Versa 2 for 12 months and my Charge HR has died so I thought I’d use it. I’ve charged the Versa 2 but it has a lock code on the screen. My daughter can’t remember the lock code and I can’t set up the device on my Fitbit App to unlock vía the app because I need a code to pair it. Is there a way to completely factory reset the device without pairing it to an app? Many thanks. 

Moderator edit: updated subject for clarity. 

[LZeeW · Accepted solution]

Hello @Jules52- and welcome to the Community.  Did your daughter remove it from her account when she stopped using it?  If it is still on her account, she can unlock it using the steps in this Help article.   If she can unlock the phone, then you can do a factory reset to clear her data.  The path is Settings (on the device) > About > Factory Reset. 

If that doesn't work, these are the instructions given by a moderator in an older Versa 2 thread :

1. Hold the back button for about 8 seconds
2. When the Fitbit logo disappears, release the button briefly -- for less than 2 seconds
3. Press and hold the button again until you feel a stronger vibration, which indicates you initiated the factory reset

If that fails, contact Support for more help

[Jules52-]

Many thanks! That’s fixed it. She still had the app so was able to sort it! So grateful to you!

Moderator edit: personal info removed.