help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 heart rate inaccuracies

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2021 05:08 - last edited on ‎03-30-2021 16:51 by Fitbit Moderator

‎03-30-2021 05:08 - last edited on ‎03-30-2021 16:51 by Fitbit Moderator

Hi 

I am having major issues with the heart rate not tracking properly, it is currently tracking about 10-20 beats less per minute, each workout i do it is showing below.  Finally got a answer today from Fitbit saying there is a technical issue and they are trying to resolve it.  my 45 days is up next week for a full refund and i am debating getting a full refund and buying a apple watch.

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-31-2021 05:43 - edited ‎10-02-2023 05:32

‎03-31-2021 05:43 - edited ‎10-02-2023 05:32

Hi there, @SunsetRunner. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for letting us know about this issue with the heart rate inaccuracies. As our Support Team has advised you, we are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-31-2021 05:43 - edited ‎10-02-2023 05:32

‎03-31-2021 05:43 - edited ‎10-02-2023 05:32

Hi there, @SunsetRunner. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for letting us know about this issue with the heart rate inaccuracies. As our Support Team has advised you, we are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes