help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is not syncing to my iPhone since I installed the new SpO2 clock face

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-16-2020 14:47 - last edited on ‎09-17-2020 06:23 by Fitbit Moderator

‎09-16-2020 14:47 - last edited on ‎09-17-2020 06:23 by Fitbit Moderator

My Versa 2 is not synchronizing with my IPhone since I installed the new C02 clock face, and no information is registering. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-17-2020 06:27

‎09-17-2020 06:27

Hi there @Deebo1007, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa 2 stopped syncing to your iPhone after installing SpO2 clock face, I understand where your concern is coming from. I'll be glad to help you with this.

 

Your Fitbit device must sync with the Fitbit app before the clock face updates. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?

 

For more information about SpO2, see: How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

 

I'll be around if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎09-17-2020 06:27

‎09-17-2020 06:27

Hi there @Deebo1007, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa 2 stopped syncing to your iPhone after installing SpO2 clock face, I understand where your concern is coming from. I'll be glad to help you with this.

 

Your Fitbit device must sync with the Fitbit app before the clock face updates. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?

 

For more information about SpO2, see: How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

 

I'll be around if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-17-2020 07:20

In response to MarreFitbit

‎09-17-2020 07:20

Hi Maria. My Fitbit is stuck on “reset failed. You data did not clear.” The OK button doesn’t do anything. HELP!

Lou D.

Best Answer
0 Votes