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Versa 2 is showing the wrong time

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‎01-26-2021 00:57 - last edited on ‎01-26-2021 04:30 by Fitbit Moderator

‎01-26-2021 00:57 - last edited on ‎01-26-2021 04:30 by Fitbit Moderator

I'm new to Fitbit but recently I went on holidays and forgot to take my fitbit with me. Now when I have come home the date and time seem all out of whack. Can anyone assist please? Am I best to do a whole reset? TIA

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-26-2021 01:34

‎01-26-2021 01:34

When the battery fully drains it can mean that the date and time are wrong when it is recharged. It should reset them when it syncs with your phone. Does it seem to be syncing since you got back and charged it?

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‎01-27-2021 10:50

In response to SteveH

‎01-27-2021 10:50

Thanks Steve for responding. Unfortunately no it doesn't seemto be syncing properly either

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‎01-28-2021 00:13

In response to MezzieB

‎01-28-2021 00:13

Are you using the Android app? If so, if you are running version 3.37 of the app your syncing issues may be down to an ongoing issue. See:

 

https://community.fitbit.com/t5/Android-App/Syncing-Issues-on-Android-3-37/td-p/4691393

 

 

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