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Versa 2 is tracking my distance inaccurately

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‎03-10-2022 09:46 - last edited on ‎03-11-2022 06:34 by Fitbit Moderator

‎03-10-2022 09:46 - last edited on ‎03-11-2022 06:34 by Fitbit Moderator

My Versa 2 is suddenly tracking half a km behind actual distance. Anyone else had this? And tips to fixing it? 

 

Moderator Edit: Clarified subject

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‎03-11-2022 06:40 - edited ‎06-10-2023 10:29

In response to Guy_

‎03-11-2022 06:40 - edited ‎06-10-2023 10:29

Hi there, @Greenie200. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see: Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-11-2022 03:55

‎03-11-2022 03:55

HI @Greenie200 - try restarting the watch and the phone to ensure they are in an optimal state. How do I restart my Fitbit device? 

Author | ch, passion for improvement.

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‎03-11-2022 06:40 - edited ‎06-10-2023 10:29

In response to Guy_

‎03-11-2022 06:40 - edited ‎06-10-2023 10:29

Hi there, @Greenie200. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see: Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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