Versa 2 is tracking too many steps

[Rdhogan]

I used to love my versa 2, but now I am starting to get really frustrated at it. 

I like to get 10,000 steps a day and feel like I’ve earned them but ever since having a baby, I have noticed that Fitbit has been doubling my steps. 

I know it’s not just arm swings because often times I am holding my baby in the cradle position with my Fitbit arm under his bum slowly pacing the house. 

I have tried to tell Fitbit it is on my dominant hand and wear it in my non dominant write but that has not worked. I have walked 10 steps and looked at my count which is usually double, if not more, than the ones I’ve taken. 

This is frustrating as a first time mom  trying to stay relatively active and maintain a healthy step count. 

has anyone else had this issue and do you have any suggestions?

thanks. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rdhogan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from and how you must be feeling. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

For additional information, see How does my Fitbit device calculate my daily activity? and What can I do if my step count seems inaccurate?

In order to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[Rdhogan]

I have no other app tracking my steps and have made no changes since giving birth (have not downloaded any new apps that wound do this unknowingly).  I only have one tracker attached to my account. 

[MarreFitbit]

@Rdhogan I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.