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Versa 2 is unresponsive

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‎11-21-2021 10:24 - last edited on ‎11-22-2021 10:57 by Fitbit Moderator

‎11-21-2021 10:24 - last edited on ‎11-22-2021 10:57 by Fitbit Moderator

My Versa 2 died 2 days ago, so I plugged it in and it won’t connect or charge. Flashed on once with a screen that looked green and pixelated. Tried holding the side button for a long time to reset, nothing.

 

 

Moderator Edit: Clarified subject

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‎11-22-2021 11:00 - edited ‎11-14-2023 04:07

‎11-22-2021 11:00 - edited ‎11-14-2023 04:07

Hi there, @CSchwindt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-22-2021 11:00 - edited ‎11-14-2023 04:07

‎11-22-2021 11:00 - edited ‎11-14-2023 04:07

Hi there, @CSchwindt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-22-2021 20:46

‎12-22-2021 20:46

Mine has done the same thing, completely dead.

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‎12-22-2021 20:51

In response to MarreFitbit

‎12-22-2021 20:51

My battery was full and my Versa 2 was clean. It just went dead after my walk. 

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