05-14-2023 09:30 - last edited on 05-14-2023 09:36 by MarreFitbit
05-14-2023 09:30 - last edited on 05-14-2023 09:36 by MarreFitbit
Even after charging my watch has stopped working and isn't turning on, I feel like this might be a screen or battery issue and I hope FITBIT can respond and assist me in this matter.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-14-2023 09:38 - edited 05-26-2023 04:33
05-14-2023 09:38 - edited 05-26-2023 04:33
Hi there, @MuniraBootwala. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
I agree it might be a battery issue. With that being said, please try restarting your Versa 2 and then, charge it.
If it refuses to charge, please try the following steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-14-2023 09:38 - edited 05-26-2023 04:33
05-14-2023 09:38 - edited 05-26-2023 04:33
Hi there, @MuniraBootwala. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
I agree it might be a battery issue. With that being said, please try restarting your Versa 2 and then, charge it.
If it refuses to charge, please try the following steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...