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Versa 2 is unresponsive

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‎06-09-2024 16:54 - last edited on ‎06-10-2024 08:59 by Fitbit Moderator

‎06-09-2024 16:54 - last edited on ‎06-10-2024 08:59 by Fitbit Moderator

My Versa 2 stopped working. I tried turning it on but it is completely dead. Is there anything that can be done to bring it back to life?

Moderator Edit: Clarified subject

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‎06-11-2024 09:58

‎06-11-2024 09:58

Hello, @AmyWojo, welcome back to the community!

Thanks for letting me know about this situation in regards to the Versa 2 being unresponsive.

Can you answer the following, please?

- Are the LED lights on the back turned on?
- How long did you charge it?
- If you have not charged your Fitbit recently, we ask you to try charging it for 2 hours.
- When you connect your Fitbit device to the charging cable, does it vibrate?
- Did you try the steps in our support article Why isn't my Fitbit device's battery charging?

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1 REPLY 1

‎06-11-2024 09:58

‎06-11-2024 09:58

Hello, @AmyWojo, welcome back to the community!

Thanks for letting me know about this situation in regards to the Versa 2 being unresponsive.

Can you answer the following, please?

- Are the LED lights on the back turned on?
- How long did you charge it?
- If you have not charged your Fitbit recently, we ask you to try charging it for 2 hours.
- When you connect your Fitbit device to the charging cable, does it vibrate?
- Did you try the steps in our support article Why isn't my Fitbit device's battery charging?

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