Versa 2 not receiving notifications

[Jl329]

Hi 

My versa 2 is still not receiving notifications after nearly 2 months now. Customer support has been less than helpful.

Is there any news? Is it possible to get a new watch if it isn't going to get fixed?

Thanks 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Jl329  you were given suggestions from a Fitbit moderator here - click to read. Did you try following those again?  There was recently an update of the Android app, so see if you have that, too.

[Jl329]

I've done both and still not working.

I have a notification error message saying I need to restart my phone but when I do, nothing changes! 

[Odyssey13]

@Jl329  you have to tell the Fitbit app and your phone to allow notifications. Be sure you've allowed both to do it.

[Jl329]

I haven't changed any settings and it was working perfectly fine before 😞

[Odyssey13]

True, but sometimes it doesn't hurt to double check. Be sure to log in and out of your app and reboot the phone.

[Keekers09]

You aren't alone.  There seems to be nothing we can do.  Followed every FAQ, every suggestion, everything is turned on and up-to-date.  Honestly, I feel like my Versa 2 is almost pointless now.

I might as well be wearing my son's Ace3.

Does your Versa show up in your Bluetooth? Does it stay connected to WiFi?  Mine won't do either.

[BraulioFitbit]

Hi @Jl329, @Keekers09. Thanks for stopping by.

Thanks for the input and assistance provided @Odyssey13 😀

Since you contacted customer support already, I recommend you to contact them to get an update on the difficulty that you're still experiencing with notifications on your Versa 2 @Jl329. 

Thanks for the troubleshooting performed on your watch @Keekers09. I checked with our Support team and I could confirm that a case was created. Please continue the communication with them.

See you around.

[lrmp]

Make sure when you click on the Versa 2 in the Bluetooth setting that "Share System Settings" is toggled on if you have an iphone.

[咸鱼a]

Same, i just deleted and redownloaded the app. The problem is that it happends 5 times a day (my fit bit is only 2 days old).

[Jl329]

I did contact customer support but they stopped responding.

[Jl329]

I will try that but it is really annoying to have to do that. hope yours gets sorted.

[Jl329]

I've just seen this keekers?

is anyone responding to you??