Versa 2 not syncing since update

[GwenSNG]

My phone will not synchronice with my versa 2 sinds I have updatet my phone...

Moderator edit: edited title to clarity

[CrisVillaFitbit · Accepted solution]

Welcome to the community, @GwenSNG, thanks for letting me know your situation with your Versa 2 syncing.

My best recommendation would be for you to follow the steps in this article, they will help you solve this situation.

Let me know how it once you've done it.

[rmbedw]

What article?

[zanne_k]

I would also know what article as my Versa 2 is doing the same thing? 

[Tj_Kirk]

My versa 2 won't sync either. How are we supposed to fix this? Which article is the moderator referring to? Please help! 

[Tj_Kirk]

Which article are you referring to? It seems to be a common fault that suddenly the Versa 2 now won't sync with android phones. Please help! 

[Sunkissed111]

What article? Mine is doing the same thing

[JodiBertrand]

Also wondering what article. Fitbit hasn’t synced since yesterday. 

[DeniseDavis59]

What article

[CrisVillaFitbit]

Hello everybody, thanks for posting in the community and welcome to the new ones.

Sorry for the situation, it seems my last response did not include the link, I just edited it and you can check it out.

This is the article I was referring to, let me know if this time you can see the hyperlinked link. Let me know how it goes.

[GwenSNG]

Dankjewel, met behulp van de link is het gelukt en alles is weer in orde!

Groetjes

Gwen

[Mimwebb]

I was having the same problem and after reading the articles, I restarted my versa and that fix my problem. You can see how to restart and turn off your Fitbit in the help articles.

[LoriVB]

I did everything in the article and still cannot get my Fitbit. I reached out to tech support. They tried everything and still can’t sync or get anything to work. They are supposed to send me an email to help fix my problem. No email. So I guess this isn’t an easy fix?