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Versa 2 not syncing.

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‎02-15-2020 08:58

‎02-15-2020 08:58

Same problem in my Versa 2 as is described on this link. I updated my Android and is not syncing any more:

 

https://community.fitbit.com/t5/Charge-3/Charge-3-not-syncing-since-update-on-Android-Version-9/m-p/...

 

I tried everything what is mentioned. Right now I restored to fabric initial status, so my Versa 2 is completely useless, as It can't get configured as a device any more. It only shows the logo and instructions in different languages to start pairing up with my phone, I don't even have a clock any more.

 

Please can anyone help me! Thanks

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‎02-15-2020 09:18

‎02-15-2020 09:18

I noticed the last two days that syncing is extremely inconsistent, sometimes it does immediately, sometimes it takes forever, sometimes not at all. I run version 35.70.721 and iPhone.

Sometimes I have to close the app on my phone and restart then it works.

I updated to the newest watch version the day I purchased the watch, which was 2 weeks ago. Otherwise I have no issues.

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‎02-15-2020 09:20

‎02-15-2020 09:20

Also tried to pair it with another Galaxy S9 Plus (same as mine), but this one hasn't updated to the last Android update yet, and on this phone I can pair up and sync with my Versa 2. 

 

Also is not a problem of bluetooth on my phone, because it can discover and connect with other devices. So is clearly an issue of the Fitbit android app software, or something linke tha . 

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‎02-15-2020 13:01

‎02-15-2020 13:01

Same problem for me.  versa 2 syncs fine with my iPad, but not my Pixel 2xl anymore.  Bluetooth is working fine on my phone.  only thing that fixes it is repairing it as a completely new device, and that only works for a few hours.  obviously a problem with the app update, or something to do with the latest Android update.  Fitbit please fix this!!

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‎02-22-2020 14:40

‎02-22-2020 14:40

Suddenly one day I leave it charging the night before, and started syncing again. I remembered not syncing started happening one day I left it charging; It makes me think that every time It charges, bad thing can happe . For now, problem solved for me...

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‎02-22-2020 17:27 - edited ‎02-22-2020 17:27

‎02-22-2020 17:27 - edited ‎02-22-2020 17:27

Mine hasn't synced on my computer since last 8 a.m. this morning. Restarting did not resolve the problem. What's the deal?

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