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Versa 2 not working

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‎12-02-2019 13:44 - last edited on ‎08-06-2022 13:45 by Moderator Alum

‎12-02-2019 13:44 - last edited on ‎08-06-2022 13:45 by Moderator Alum

Versa 2 is not working even after the restart and charging it gives a blank page. Also it keeps crashing my phone(android8).

This watch is pricey and that is very frustrating. Please fix this!!

 

 

Moderator edit: format

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‎12-03-2019 05:32 - last edited on ‎03-14-2025 11:47 by Fitbit Moderator

‎12-03-2019 05:32 - last edited on ‎03-14-2025 11:47 by Fitbit Moderator

@JAY0 Welcome! Thanks for being part of our Community! 

Let me help you with your unresponsive Versa 2 and thank you for troubleshooting this issue. Try changing the clock face on your Versa 2. 

How is your phone crashing? Your Versa 2 can affect your phone as it only connects via bluetooth.

Let me know how it goes.

Alvaro | Community Moderator

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‎12-03-2019 06:18

In response to AlvaroFitbit

‎12-03-2019 06:18

Thank you for your reply.

My phone operation is slow and whenever I scan it errors are found from the fitbit app plus the app itself pops out a message that it is no longer responding so the phone puts it to sleep.

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