Versa 2 rejecting pairing

[Bridget1586]

Hello I just received my fitbit versa 2 and my phone is rejecting the pairing. I have a samsung galaxy J7 sky pro. I checked for an update on my phone. I have the latest fitbit app. If it doesnt work with my phone then i need to send it back asap. thanks 

[advppkshirsagar]

How to contact Fitbit support

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Adura65]

I have a LG20 and it says Versa 2 declined your pairing request. Please tell me how to fix this.

[Odyssey13]

Hi @Adura65   read this on how to set up - you don't pair the Fitbit to your bluetooth, the Fitbit pairs to the email address/account. click to read

[shanab85]

I have the samsung galaxy note 5. Mines os on the compatibility list but versa 2 keeps rejecting the pairing

[Odyssey13]

Hi @shanab85  read the link I posted above?

[shanab85]

Thank you sooo much. Its up and working for me. Thanks for the help

[Erapini]

Hi, I found exactly why it wont pair to bluetooth! I've had this problem for a long time! 1. Go to setting on your versa 2

 2.  Find the bluetooth setting, then all the way down tap the button(restore music controls) until it says pair! 

It will pair to bluetooth on phone right after you do that!

[Abatis]

fixed it, heres the transcript from my chat with support.

John:Thanks for the summary. I'm reviewing your issue now and will be right back.
Me:thanks
John:You're welcome.
John:I'll be glad to assist you regarding your Versa 2 that you can't pair to your phone for music control and notifications.
John:To help you with this, let's try restarting your Fitbit.
John:Press and hold the left button for 10 seconds and then release it.
Me:ok
Me:its back on
John:Thanks.
John:Try to use music control again.
Me:it says connect phone
John:Please go to the Bluetooth menu on your phone and see if the Versa 2 is paired there.
Me:it says pairing rejected by versa2
John:Okay. On your Versa 2, go to the Settings app > Bluetooth > Restore Music Controls.
Me:now its not even finding it
John:Okay. Please follow my instructions above.
Me:ok
John:Once you're done, on your phone, navigate to the Bluetooth settings where paired devices are listed. Your phone will scan for available devices.
John:When you see Versa 2 Classic, tap it to pair your phone to the watch.
Me:Ok says currently connected to versa2(classic)
John:Thanks.
John:While music is playing on your phone, swipe down from the top of your screen on your watch. After your notifications appear, swipe down again to open the control center. Tap the music controls icon.
John:You might need to change the audio source to your phone if you previously listened to music stored on your watch. Tap the 3 dots, then tap the phone icon to change the audio source to your phone.
Me:ok it says start playing music on phone, but it is playing music
John:Make sure that on your watch, the audio output is controlled by your phone.
Me:yep it even has the little green phone icon on the bottom left
Me:and it says audio output is controllld by phone
John:Alright. Press the button once on your Versa 2 to go back to the music control screen.
Me:k
John:Now, do you see the control screen where you can play, and pause the music?
Me:now it is working, what about text and email
John:Let's move forward with that.
John:May I know the brand and model of your mobile phone?
Me:its a moto z2 force
John:Thanks. What's the Android version of your phone? To check, go to Settings > About Phone/Device > Android/Software Version.
Me:version9 PCX29.159-21-3
John:Alright. Can you please check your phone's settings if you have the latest updates installed on its operating system?
John:Go to your phone's settings and look for System Updates or Software Updates.
Me:it says up to date
John:Thanks for checking.
John:Please go to the Play Store and update the Fitbit app on your phone.
Me:ok
Me:done installing
John:Thanks.
John:To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. Check the following settings:
John:Make sure your phone receives notifications while locked. On your phone, tap Settings > Apps & notifications > Notifications > Notifications on lock screen.
Me:on lock screen says show all content
John:Thanks.
John:To receive app notifications, make sure you receive app notifications on your phone. On your phone, tap Settings > Apps & notifications > Notifications and find Recently sent.
Me:ok
John:Let me know once you're done.
Me:i can see the section
John:Alright. Are yuou done?
John:*you
Me:done what? i found the section you asked me too
John:Make sure that you enabled 'Recently sent' messages.
Me:thats not an option
John:Okay. To make sure your Fitbit device syncs and receives notifications from your Android phone, open the Settings app on your phone and confirm or adjust the following settings:
John:Turn off background restrictions or limitations:
-Go to Apps & Notifications > Fitbit app.
-Tap Background restrictions or Background limits to turn off the setting.
Me:thats not an option
John:Alright. Turn off battery limitations:
-Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
-Change the view to All apps.
-Search for the Fitbit app and choose Not optimized.
Me:ok
John:Let me know once you're done.
Me:done
John:Thanks. To tell the Fitbit app that it has permission to access locations, go to Settings > Apps > Fitbit > Permissions (the exact path may vary depending on your phone).
Me:yep, they are all on
John:Alright.
John:On your phone, tap Settings > Sound. Make sure Do Not Disturb is off.
Me:yep it is off
John:Okay. Open the Fitbit app on your phone and tap your profile picture > Versa 2 > Notifications.
John:Make sure that the notifications that you want to receive are turned on.
Me:it says a phone restart is required
Me:so go ahead and restart?
John:Before you do that, can you enable the notifications without restarting your phone?
Me:there is no enable option
John:Okay. Restart your phone, then.
Me:ok
John:How's it going?
Me:ok its restarted and i hit send test notification and it worked!
John:Awesome! I am glad that it works now.
John:Thanks for chatting with me today. You will be receiving a customer satisfaction survey after this chat, and we would appreciate you taking the time to tell us how we did.
John:Is there anything else that I can help you with?
Me:awesomeness, thanks i dont know why it quit working all the sudden that was weird, but we good to go i think. thats all i needed thank you for your help
John:You're welcome, Kyle.
John:If you would like to save our chat transcript, you can click the "Save Chat" button in your chat window. Thanks for contacting Fitbit. Have a great day!
John:To end this conversation and receive the short survey, please click 'End Chat'.
Me:enjoy rest of your weekend
John:Thanks and you, too!
John:Bye!

[ChennaiSeenu]

Thank you so much. It's paired now. Suffered for the last eight months. Thanx once again .God bless you

Srinivasan Nagarajan, India