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Versa 2 screen corrupted

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‎10-24-2022 07:12 - last edited on ‎10-24-2022 13:08 by Fitbit Moderator

‎10-24-2022 07:12 - last edited on ‎10-24-2022 13:08 by Fitbit Moderator

My screen is flickering with white lines, like a tv that’s lost the station?  It’s less than a year old and not had any issues with it before now?

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎10-24-2022 08:06

‎10-24-2022 08:06

What changed? Did you upgrade to the latest firmware (72.1.23)?

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‎10-24-2022 13:09 - edited ‎10-12-2024 12:28

In response to SunsetRunner

‎10-24-2022 13:09 - edited ‎10-12-2024 12:28

Hi there, @CherylR70. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @SunsetRunner Thanks for helping out. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎10-24-2022 14:20

In response to SunsetRunner

‎10-24-2022 14:20

Nothing changed software is all up to date,

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‎10-24-2022 14:23

In response to MarreFitbit

‎10-24-2022 14:23

I have restarted my Fitbit and it seems fine for a while then starts flickering again!

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‎10-24-2022 14:24

In response to CherylR70

‎10-24-2022 14:24

Argh. Sorry to hear that. Sounds like a warranty replacement is in order. I would give Fitbit support a call or use chat to start the process.

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