Versa 2 screen corrupted

[mikeduffy13]

Screen looks dead to me.  No amount of restarting, changing clockface, etc. fixes it.  Can't factory reset as the screen is not visible although you can see a faint outline of the clockface numbers.  Syncs fine to app and can feel vibration notifications though.  I assume this screen is dead and is not repairable?  It was charging overnight and just woke up to this.  This is only 2 years old, so if the screen is dead after 2 years...what a waste of money.

Moderator Edit: Clarified subject

 

[MarreFitbit]

Hi there, @mikeduffy13. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out and the image attached showing how it looks like. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

[jbvirginia]

I'm having the same screen trouble, and mine won't even sync. Mine is less than 2 years old. 

This is my second Versa 2, and I'm getting really frustrated. 🙁

[MarreFitbit]

Hi there, @jbvirginia. Welcome on board. Thanks for the details you shared about the issue with your Fitbit device. I understand why you're getting frustrated. 

If you haven't done so yet, I suggest restarting your Fitbit device as suggested here.

[aliflower]

Definitely go through to customer services, I have just got a replacement - fingers crossed!

[jbvirginia]

No luck restarting. ☹️

[mikeduffy13]

I replied back to the email I received but have not heard back on next steps at all.

[Mrsroh]

Exactly what I'm going through.  Tried all the same things. I just got a new versa a few months ago because this happened with my prior watch. Beyond frustrated because of the money spent.