Versa 2 screen issues and restarting

[Jenratr]

For the last week my screen will stop responding and I have had to restart, and it will randomly restart throughout the day.  I have done a factory reset and it didn't fix the issue.  Contacted customer support and they were less then helpful.  Any suggestions?

Thank you!

[JuanJoFitbit · Accepted solution]

@Jenratr, welcome to our Fitbit Community. I'm sorry to hear about the display issues that your Versa 2 is experiencing. I totally understand how you feel about this.

If the issue persisted after trying the troubleshooting steps that our Support team provided, please contact them with the reference or case number that they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[Jenratr]

@JuanJoFitbit Thank you for your help.  After reaching out to them again and sending a video of the issue they were able to authorize a replacement.

[JuanJoFitbit]

@Jenratr, I'm sorry for the late response. However, I'm so glad o hear that our Support team took care of your case and you will be back on track with a replacement unit. Thank you for posting the update here.

As aside note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀