10-10-2019 08:30 - last edited on 10-11-2019 14:00 by LiliyaFitbit
10-10-2019 08:30 - last edited on 10-11-2019 14:00 by LiliyaFitbit
My Versa 2 watch has been having intermittent problems that got worse over time, and as of right now it's unusable.
The issues started out with a lot of crashes and restarts, failed updates, and intermittent syncing errors. They've never been constant, but it does seem to crash a few times a day at the most. Sometimes when it would come back up, the home screen would say something along the lines of "clock error, go to the app to pick another clock face."
The more noticeable issue is that starting a few days ago, the screen would sometimes not respond to touch inputs, and restarting the watch would fix it. It's been getting worse, and today, the touch screen does not respond at all, even after restarting the watch. The screen does turn on and off using the side button, but I can't interact with the screen. The watch also syncs normally.
I successfully updated the firmware yesterday, but it has no noticeable effect.
Is there anything else I can try?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
02-13-2020 20:29
02-13-2020 20:29
Fitbit is garbage. They reluctantly sent a replacement Versa to me and now this one had a non-s
responsive screen. I need to reset the watch about ten times every day. I am not wasting my time or money on their crappy technology. I am buying an Apple watch and accepting the loss.\
02-14-2020 05:39
02-14-2020 05:39
02-15-2020 14:47
02-15-2020 14:47
I'm having the same issue with my Versa 2 and have even had the screen stutter a bit and doesn't allow me to press anything. I also have gollowed the steps to try a factory reset and have gotten that red X error of "Data not cleared. Sync and try again." I did try again and again to no avail. This is a new Versa 2 thst I only got for Christmas as a gift, so it's less than 2 months old. There is no reason it should be erroring out like this already.
02-15-2020 16:08
02-15-2020 16:08
I have this same issue. Trying to do factory reset to no avail. Should I seriously have to factory reset a watch that is only THREE MONTHS old!
02-16-2020 17:46
02-16-2020 17:46
Same issue as everyone else. Can not reset or anything.
02-23-2020 11:31
02-23-2020 11:31
I'm having the same problem also I just got off customer support they're sending me a replacement doesn't seem to be fixable
02-23-2020 12:57
02-23-2020 12:57
03-10-2020 20:09
03-10-2020 20:09
I am having the same issue with my Versa 2. And I’ve followed all the steps you suggested here. It’s really frustrating. I’ve only had it a little over a month.
03-11-2020 15:37
03-11-2020 15:37
Same issue with red X. Fitbit support sending a new one. This seems to be a pretty major fault with the new Versa 2. I'm hopeful because of the others who noted their replacement working well.
03-15-2020 09:06
03-15-2020 09:06
Did that ask for the old one back?
03-15-2020 09:13
03-15-2020 09:13
03-15-2020 12:58
03-15-2020 12:58
03-18-2020 02:34
03-18-2020 02:34
I’m so frustrated with my Versa 2. I have tried everything suggested in this thread and still get no touch response. I don’t know what else to do. I literally cannot even use the watch at this point.
03-18-2020 07:20
03-18-2020 07:20
03-26-2020 12:31 - edited 03-26-2020 20:36
03-26-2020 12:31 - edited 03-26-2020 20:36
Good Afternoon,
I am also having the same issue with my Versa 2. I have tried the factory reset option twice and i still can not get my screen to work with touch. Any help with this would be helpful. I am training for a race and would love to use my watch.
Thanks,
Becky
03-27-2020 01:57
03-27-2020 01:57
This happens to me too. Got the Versa 2 in November 2019 and it was working brilliantly until a couple of weeks ago. Started not responding when I tapped the screen, now it is sometimes not responding when I use the button. It restarts by itself and when I get to set an alarm on it, I can't always turn it off due to this screen issue. I have factory restarted it multiple times now and I am going to ask support what to do as the watch isn't even 5 months old yet.
03-31-2020 18:19
03-31-2020 18:19
Fitbit is replacing my Versa 2, because it did not respond when I swept my finger across the face of the watch. Alexis worked with a timer, but could not stop the alarm when the check mark showed up. It basically just a watch. I had called the third time before Fitbit decided to replace it.
03-31-2020 18:56
03-31-2020 18:56
03-31-2020 19:07
03-31-2020 19:07
The versa 2 has left a bad taste in mouth. If Apple ever gets their fitness stuff into one app with sleep monitoring, I won’t buy another Fitbit. I still may not.
03-31-2020 19:41
03-31-2020 19:41