Versa 2 screen not swipping

[Belinda44]

Fitbit versa 2 device screen not swiping.

Tried to hold the button for reset with no success. It goes to ''Alexa" then back to home screen. Won't swipe to see features or messages.

Moderator Edit: Clarified subject

Moderator Edit: Content

[RicardoFitbit · Accepted solution]

Hi @Belinda44, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, please try changing the clock face of your Versa 2 and follow the next steps:

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

I'll be here if further assistance is needed. 

[Belinda44]

Thank you for your reply,
I have tried the 'hold the button' for few seconds, but the Fitbit logo
comes on then back to the home screen. I also cannot turn the device off
since I'm unable to to swipe/ scroll to settings on the 'turn off' .
Thanks again!

[RicardoFitbit]

You're welcome @Belinda44, your reply is also appreciated.

I'm sorry to know that your issue persists but thank you for taking into consideration the troubleshooting steps from my previous post. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[SpaceGipsy]

Hello, I am having the same problems, have restarted 5 times but cannot shutdown as touch screen feature not working so cannot swipe to get to settings. 

[RicardoFitbit]

Welcome aboard @SpaceGipsy 

Thanks for your post and for taking into consideration the troubleshooting steps from my previous post. To move forward with this, can you please confirm which Fitbit are you using? Do you have the Versa, Versa Lite or Versa 2?

I'll be waiting for your reply.

[Belinda44]

Versa 2

[SpaceGipsy]

I have the Versa 2

[DeniseHinxman]

I was able to fix mine by changing the clock face to one of the other free clock faces. Now it’s working.

Denise Hinxman

Moderator Edit: Personal info removed

[Belinda44]

Thank you,
I will try that and see if it works.

[mamamullins]

Me too.  I have reset it 3 times.  It is only on the clock screen

[mamamullins]

Hi, this did not work for me.  

[DeniseHinxman]

I'm using the mountain bike clock face. And I resynced.

Denise Hinxman

Moderator Edit: Personal info removed

[TineG]

I have tried all of the responses above and my screen still won't swipe.  I have changed the clock faces and restarted by holding button down for 10 seconds several times.  Please help!

[SpaceGipsy]

Thank you Denise but I have already tried this several times and with several clock faces but it hasn't solved the problem and screen still not swiping

[mamamullins]

Same situation for me! Please help!

[LTAskMe]

I'm having the same issue.  I've changed the clock face several times. I've restarted several times(can't factory reset). I've removed the device from the app and put it back on.  I've uninstalled and reinstalled the app. Nothing works.  Please help. 

[mamamullins]

Same with no help from anyone at Fitbit!

[LTAskMe]

So, I put my device on the charger for about 5 hours (the battery wasn't low) and it seemed to do better this morning.  It was still a little glitchy freezy (technical terms), but I was able to get to the settings to do a hard reset.  I had to hard reset 2x today and remove the device from my app and resync it.  It seems to be okay now.  

[SpaceGipsy]

Thanks for the advice, just tried this but unfortunately it’s still not working. Cannot swipe to get to settings