Versa 2 screen not swipping

[Belinda44]

Fitbit versa 2 device screen not swiping.

Tried to hold the button for reset with no success. It goes to ''Alexa" then back to home screen. Won't swipe to see features or messages.

Moderator Edit: Clarified subject

Moderator Edit: Content

[Queenie._.]

I have reset my verse and my tap and swop function are still not working.

[Belinda44]

Sorry to hear your troubles with Versa 2...I had similar issues but now I
have a new tracker, I received from Fitbit.com since my faulty one was
still on warranty.
Good luck!

[MBViana]

I have exactly the same issue and have done everything you and other users have recommended and I am still unable to swipe/scroll.

I bought my Versa 2 on the 14th of december 2019, so technically I am within the 1 year warranty for New Products: "free from defects in materials and workmanship under normal use for a period of one year since the date of purchase".

[Belinda44]

Hello,
Since your versa 2 tracker is still within warranty, I would contact Fitbit
for replacement. That is what I did and I now have a new tracker.
Good luck!