Versa 2 screen swiping issues

[FloridaCostco]

Screen won't swipe.  Tried syncing, still won't swipe.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

hi @FloridaCostco, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the swiping issues that your Versa 2 screen has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.

[Derb]

What is the solution ,I am having the same issue ?

[JuanJoFitbit]

Hi @Derb, thank you for joining us in this thread. I'm sorry to hear that your Versa 2 screen is also experiencing swiping issues.

I got in touch with our Customer Support team and told me that they took care of your case. In case the issues persist, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[Derb]

Hi Juan , hope all is well . Again the touch screen is not operating when swiped . like the last time  , this started after a tracker software update last week .  I have tried all the remedies but to no avail . The last time it happened the solution was another update .Please get me back on track .

Kind regard

Derben

[JuanJoFitbit]

Hi @Derb, thank you for getting back! I'm sorry to hear about the touch screen issues that your Versa 2 is experiencing again. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. Did you try the restart process as described in this help article? The restart process is a workaround that has turned out helpful for this type of issues.

Looking forward to your response.

[Derb]

Hi , thank you for your speedy response.  I did a factory reset using the buttons and then the set up process.  The touch screen is still unresponsive to touch .

Kind regards.  

[JuanJoFitbit]

Hi @Derb, thank you for trying the restart process. I'd like you to try another way to perform a factory reset. To do so, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Let me know how it goes.

[Derb]

Sorry , the battery is also  draining qquickly. 

[JuanJoFitbit]

Hi @Derb, Since you mentioned that the battery is draining also, please try the tips that are listed in this help page in order to improve the battery life of your watch.

Finally, monitor the battery's behavior and see if it doesn't drain fast.

Keep me posted on the outcome.

[Derb]

Hi , hope you are well.  I tried your reset but it did not reset . I previously said I did a factory reset and had to set up the watch , all of which does not entail using the touch screen.  If I want to select a exercise the touch screen will not operate . The most recent thing to happen before this problem was a update .

Kind regards

Derben 

[JuanJoFitbit]

Hi @Derb, thank you for trying the recommended steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.