12-20-2019 13:18
12-20-2019 13:18
My versa 2 touchscreen either won't respond at all or responds really inaccurately to touch. I have updated it using the phone app and restarted using the button. I don't think I can do a factory reset as I can't use the touchscreen to get the the settings menu. Any advice?
Answered! Go to the Best Answer.
12-20-2019 16:37
12-20-2019 16:37
12-20-2019 16:37
Contact Customer Support.
12-23-2019 15:50
12-23-2019 15:50
I'm having the same issue. Mine will restart randomly and also shut down completely. I have a support ticket opened up, I hoping they can resolve it or get me a new unit...
12-23-2019 18:04
12-23-2019 18:04
Same here. Because my watch is out of warranty, they offered me a 25% discount code for a new watch. I bought my watch in May 2018 and paid $220 for it then. Is this planned obsolescence? They don't even have repair shops, where you can have a professional look at your watch and repair it for a fee. Are these watches supposed to last only for a year? I'm terribly upset with this bad business practice of not standing by their defective products.
12-23-2019 18:12
12-23-2019 18:12
I got in touch with customer support and they are going to send me a new versa 2. Though that doesn't help people whose warranty period has expired
12-23-2019 19:59
12-23-2019 19:59
I have exactly the same issue. Bought in april 2018, now its dead and of no use 😞
I'm being offered the same 25% discount, i declined it. Dont want to waste 200$ again. Really unhappy!
12-23-2019 20:04
12-23-2019 20:04
I've asked to talk to a manager. I know it's not my fault. I didn't hit it to anything, I didn't drop it, I didn't submerge it under water, I don't even shower with it. I take it off my arm every day when I shower. It's not scratched, it looks great on the outside. It just started becoming sluggish, then there was some kind of pixel defect on the screen, then it died completely.
There are plenty other consumer electronics companies out there that offer repairs, offer to at least look at the product and see what went wrong with it, etc. But not Fitbit. This is the second time it's happening, and it makes me feel that they intentionally plan their products to stop working after a while, so you have to buy new ones. Just really disingenuous business practice.
12-26-2019 08:07
12-26-2019 08:07
I switched my clock face back to a fitbit clock face yesterday and all is well, so far.
02-11-2020 05:42
02-11-2020 05:42
I'm having the same issue with my versa, how do i open a support ticket?
02-14-2020 20:10
02-14-2020 20:10
I have the same issue. I opened a support ticket(#34497789). Incidentally i was asked to do a factory reset which I managed to do with the given instructions. but as usuall. 10-20mins later, the screen became unresponsive to touch. does anyone know if this is a common problem with the Versa 2? I had a blaze for 3 years and the only think that failed was the battery, it was a very reliable piece.
02-14-2020 20:12
02-14-2020 20:12
forgot to add. it restarts randomly too.
02-15-2020 22:57
02-15-2020 22:57
Me too, just opened a ticket with them via Twitter. Very unresponsive screen overall. Sent them 2 videos showing I can’t get to the settings menu to turn off do not disturb, As I don’t want the screen to light up at night, but want notifications during the day.
they said that someone from support would get in touch with me via email.
I’ve been thrilled with my Versa 2, and I’ve upgraded my Fitbit every year since 2015. I can only imagine how much data they’ve gathered on me and what they have in their databases.
02-19-2020 18:39
02-19-2020 18:39
This is exactly what is happening to me. Do I have to open a Twitter acct in order to start this process?
02-20-2020 08:24
02-20-2020 08:24
No, you do not, Jordy. There are a variety of ways to contact Customer Support.
03-05-2020 06:12
03-05-2020 06:12
How do I go to the Best Answer? Clicking on the link goes goes to similar questions - not the answer.
03-07-2020 07:58
03-07-2020 07:58
How is this the best answer? Customer support is just as unresponsive as the touchscreen on my versa 2
03-19-2020 08:53
03-19-2020 08:53
Did you try an online chat with Fitbit? I had read similar things to what you said and was shocked that after troubleshooting a few things they mailed me a new watch. Sounds like quite a few people have the unresponsive screen problem so my hopes for the new one aren't super high.
03-19-2020 09:31
03-19-2020 09:31
03-19-2020 09:35 - last edited on 08-09-2020 20:36 by LiliyaFitbit
03-19-2020 09:35 - last edited on 08-09-2020 20:36 by LiliyaFitbit
Yeah. It took most of a day to get ahold of support, but once I did and did some trouble shooting, it was replaced.
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Moderator edit: personal info removed
04-08-2020 08:39
04-08-2020 08:39
Yeah, me too. Replacement on its way but not confident this won’t happen again given volume of posts on this issue