Versa 2 screen unresponsive

[Shev1]

My versa 2 touchscreen either won't respond at all or responds really inaccurately to touch. I have updated it using the phone app and restarted using the button. I don't think I can do a factory reset as I can't use the touchscreen to get the the settings menu. Any advice?

[JulesAM]

I got my Versa 2 at Xmas and have now had 4 and all doing the same thing: they have replaced it 3 times in the last 2 weeks and none of them have worked for longer than 30 minutes! What on earth is that about 😞 

[JB4usc]

My replacement "pebble" is working well. I've been using it for about 3 weeks so far. I love it when it works!

[Stiffler_1960]

Wow, had my replacement in action for 18 hours, so far so good!

Sent from my iPhone

[Stiffler_1960]

That’s totally bonkers.  My replacement has been working ok so far (6 hours)

[JulesAM]

I hope it’s still working! Lol 

I read somewhere that someone thinks it’s to do with the last update, and every time I get a new watch it asks me to update then stops working. 

[JB4usc]

It is still working. 4 weeks & counting.

[Ayelle]

I tried this one and it worked.

Back story: I bought my Versa 2 last December, and recently the screen is not responsive anymore. Never submerged in water, never dropped from a height, never overcharged. Removed all other clock faces and after a while, it is responding already. 

Edit: one day after, it's not working again 😞

[top69cat69]

received my Fitbit 2 today and still charging after 10 hours halfway charged and the screen comes on Fitbit emblem and nothing else 

[Scorpiotwin]

I agree with you , I am having the same problem , if you get any response please let me know . Scorpiotwin is my username .

[top69cat69]

fixed mine it wasn't synced to my phone correctly 

[Scorpiotwin]

I'll try that , thank you i just recently logged out of my account on phone so it may not be my problem but I'll try anything I really miss my fitbit Versa 2 , not to mention how expensive they are . God Bless and be safe out there .

[aeh]

Is there any way to contact customer support besides twitter? I just bought my versa 2 a month ago!

[kfjorgenson]

I have had to replace my fitbit each time after receiving and again,  1 year later it dies.  I am done with Fitbit junk.  The community help page is hard to navigate and I am not buying a new watch every year.

Good by FITBIT JUNK.    

[Nezza]

Same here I bought this in early June 2020 it’s August 2020 and screen is unresponsive I even changed the clock face and did a hard manual reset. 

[JordyB23]

You should contact customer support. It took all of 15 minutes, they sent a new one, and I havent had a single problem in the last 4 months. Super easy!Sent via Jordan's phone

[Ashish1U]

If you are out of warranty then it's of no use. All you will get is a
useless 25% discount.

[kfjorgenson]

Exactly, and I have done it once. My 1st fitbit was a charge and the same thing happened.
Warranty replacement after getting both the charge and Versa, then died after warranty expired with both!! JUNK!! They should go into beta and figure it out. They are to expensive to replace every year!

Kathi Jorgenson
928 279 -7467

[kfjorgenson]

I am sure that its out of warranty. I bought it for myself for my birthday last year. Mid July

Kathi Jorgenson
928 279 -7467

[ZakBee]

I completely agree. I bought mine in December 2018 and since it’s over a year they won’t do anything but offer me a discount on a new one. Why would I spend money on another Fitbit after such bad customer service. Meanwhile my sister got hers replaced because she lives in Australia. Definitely planned obsolescence. They know it’s going to stop working, they don’t care unless your country forces them to pretend they do. 🤷🏽‍:female_sign:

[Boojujube]

I have the same issue after updating to premium. Tried restarting which has not fixed the issue.