Versa 2 screen very dim

[danielttt]

Since owning the Versa 2 for 2 weeks, when I'm outside the screen is very dim and unreadable. I have looked at sleep mode/auto dim settings- Max normal and Dim nothing fixes this. Can the auto light adjustment be turned off and I manually control my Versa 2 brightness settings? it really is impacting my experience and use of the smart watch. 

Moderator edit: subject for clarity

[Redbare62]

How do you do that?

[Lgriffiths989]

I am having the same issue with my Versa 2. I have it less then 2 weeks. It has been fine until now. I upgraded from a versa 1 when it got damaged. I do not like the auto brightness option and regret buying the versa 2. Is there a working solution for the dimming problem or do I need to return it for a new one? Thanks 

[dnw2001]

I returned, no problem besides wait for new one to arrive, new one has been
perfect.👍🏻
Dave W

[danielttt]

Hi, I agree it’s very frustrating. I did return my versa 2 as the Fitbit technical team could not resolve the issues- I must have wasted a week and a half back and forth with them.The best advice I can give is return it to the store where you purchased it, explain the fault and exchange the versa for another versa 2 or another model or brand. My wife and I bought our versa 2’s at the same time, her watch has remained perfect, mine not so. So I exchanged mine. 
Hope this helps. 


Sent from Yahoo Mail for iPhone

[Lgriffiths989]

Ok thanks. I bought from Amazonso have initiated a return and once I get my credit, think I’ll be buying the versa 1 instead. Loved that one and never had any issues. Battery seemed to last longer too! 

[Jim-Kel]

Alejandra,

I am having the same problem with my Versa 2. It operated well from Christmas until last week. It is now unreadable outside - display is way too dim. I checked all of the settings - they're as recommended. I did several soft resets (hold down button for 8 seconds). And many power downs. These had no effect. So I tried to do them again -that is, reset many times.. And tried Dim - Max instead of Normal. 

Finally, I did Factory Reset. Set up again with the app. 

SCREEN IS STILL UNREADABLE OUTSIDE.

Please help.

[dnw2001]

Warranty should cover a return and replacement. They’ve had some known
problems, my replacement has been flawless

[Yvonnerod]

My Versa 2 has the same problem.  I have set to Max yet it looks the same as dim. I've reset etc. Still dim. All three options of Dim, Normal and Max look the same. I am so disappointed.  

[Jim-Kel]

I was able to get a replacement from Fitbit, and it's working wonderfully.
Before the replacement arrived, my screen went from dark to having lines
and no display. So it was on its way out.

*Jim*
Kelowna BC

Moderator edit: personal info removed

[Lgriffiths989]

I returned mine and bought another Fitbit versa 1 and love it!

Sent from my iPhone

[dfk88]

Does the Versa 1 allow you to keep display on all the time?  Everything I read said that feature is only available on Versa 2?  With all the issues I see on the display dimness - which is a huge issue on the Inspire HR  which i just got and hate it when running outside - I am at a loss on whether there is a model that will meet these 2 basic criteria that I have.   

[Lgriffiths989]

Hi, the Versa 1 does not have an always on function.
I did not use that function , as it does drain the batter more.

Liza

Sent from my iPhone

[dnw2001]

Not sure Re: Versa 1, You are correct, feature is avail on Versa 2, sry no
help to you!

[jessica1987]

so, its 2020, ive had my watch about a year. i had this issue at first but when i switched to a different phone i never had the issue again... recently there was a firmware update. now i have this issue again. but also, i just went from my oneplus phone back to an lg V series phone. when i had this issue last time. i had a V series by lg also. didnt have any issues with my oneplus and the versa 2 going dim

strange?

its like it gets stuck on the auto brighten when it wakes. or when it dims to pull down the quick menu. .. . not sure what the cause is but i feel like the versa 2 gets "stuck"
they just started the process to send me out a new one. a year later and fitbit still has no resolve?

[AndrewRev]

I am having this same issue. This is my replacement Fitbit versa 2 after the first one I had the screen just stopped working. I received a replacement and now after a month this one is so dim its unusable outside during sunlight. Is there multiple issues with this type of Fitbit? I would appreciate help if there is a fix for this. 

thanks 

[dondaleah]

Did you get this resolved? I've had my versa 2 for about 4 months and it is doing the same thing - very dim screen all the time. And this is after having a Versa 1 that died, which was then replaced by Fitbit with another Versa 1, and the replacement died. Fitbit wouldn't replace or refund the replacement so I bought the Versa 2. I'm tired of this. This product appears to be poorly made and keeps breaking. Did you get your situation resolved?? 

[Chloe121]

They did send me another fitbit2 to replace my original fitbit which was
still under warranty, but I believe the screen is still dim so not sure
they will ever address that problem, but you have to stay on them,hope this
helps..

[dondaleah]

I've had my versa 2 for about 4 months and it is doing the same thing - very dim screen all the time. In fact, today, it started to actually have a screen that was simply scrambling/white noise bars floating across the screen. And this is after having a Versa 1 that died, which was then replaced by Fitbit with another Versa 1 (from the warranty), and the replacement died. Fitbit wouldn't replace or refund the replacement (even though it died in less than a year) so I bought the Versa 2. And now that has died, too. I'm very tired of this. I have been loyal Fitbit user since early 2016, but I am about done. Fitbit products appears to be poorly made and keep breaking. They are not made for use longer than a few months.

[Lgriffiths989]

I sent back my versa 2 and bought another versa 1, which I love. It does everything that I want so happy to not upgrade. Was also cheaper.

Good luck with yours
Liza

Sent from my iPhone

[BabLe]

I have the exact same issue with my Charge 3.  It's prettty much useless when I am outside.  They have not come up with any solution for this issue, only 2 offer me a 35% discount on a new FitBit. I have been using their products for many years. Think it's time to try something more reliable.