Versa 2 screen wake not working properly

[paulkinzelman]

I don't recall this problem when I first got the watch 18 months ago. I've recently noticed it mostly at night. The screen spontaneously lights up as though I had flicked my wrist. When I turn it off, it spontaneously comes on again at a seemingly random interval anywhere between several seconds and an hour or maybe more (usually I'm asleep). My wrist and the watch are completely still, no movement when this happens.

On the other hand, if I have my arm at a 45-degree angle and flick my wrist, I can't get it to come on. I have to have my arm close to horizontal.

Seems like your engineers have some work to do in this area.

Ideas?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @paulkinzelman. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I'd recommend trying to use the sleep mode feature. When you turn on the sleep mode setting:

• Notifications don't cause the watch to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off (on watches that support it).
• Turning your wrist won't cause the watch's screen to turn on.
• You see a sleep mode icon at the top of the screen when you swipe down to see your notifications.

To schedule sleep mode to automatically turn on during certain hours, open the Settings app and tap Sleep Mode > Schedule. Sleep Mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on do not disturb and sleep mode at the same time. 

On the other hand, if the screen wake is not working properly, please try restarting your Versa 3 by following these steps: How do I restart my Fitbit device?

Hope this helps. 

[paulkinzelman]

You didn't answer my question. Why is the watch spontaneously
lighting up when my wrist didn't move and AFAIK there was no
notification?

The only sleep spec I found was under Activity & Wellness | Sleep
is that right?

How do I turn sleep mode on and off manually?

And I think it happens during the day too, I just don't notice it.

[SunsetRunner]

Hello @paulkinzelman 
You asked how to turn sleep mode on or off manually. I can’t tell you why your Fitbit spontaneously turns on sometimes at night. But it would be helpful to set up a sleep mode schedule for yourself to avoid this issue from happening. Look here for a YouTube video giving you step by step instructions on how it’s done: https://m.youtube.com/watch?v=QiN0Nn8Ox-w

😃 I hope this helps. Keep me posted

[paulkinzelman]

Looks like turning on sleep mode disables the wrist flip completely
which is annoying because if I wake up at night, I like to look at
the time.
Also, I changed the sleep schedule in the Android app, but when
I looked at the schedule in the watch, the setting had not synced
with the watch even though other data had.

It's not worth worrying about for me, but it'd be nice to have the
engineers do some more work on the wrist flip stuff.

Like why doesn't the flip work with my arm at 45-degrees, yet
sometimes a very small movement will turn it on?

And several people asked for an 'always on' mode like if you
flip the wrist twice, then flip again or twice to turn off.

[SunsetRunner]

Hello again @paulkinzelman 

There is actually an “always on” mode on the Versa 2.  But something to keep in mind is that When always-on display is turned on, Versa 2 has a battery life of up to 3 days. To keep the clock visible at all times on Versa 2, turn on the always-on display setting. You can read everything you need to know about this feature in the Fitbit Versa 2 manual here: https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_2_en_US.pdf#page22  (look on page 22)

Oh course there’s also screen awake mode which can be set to auto or manual. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. When you set Screen Wake to Manual (Button) you have to press the button to see the screen. 

😉So, there’s several options to choose from. You can play around with the different modes and see which one suits you best. I hope this answers your questions.