Versa 2 screen won't respond

[vhannibs]

My Fitbit versa 2 is flashing and goes blank or with striped lines. I can turn it off and reset and it was coming back on but then kept doing the same after a couple of hours. Now it is completely black with a faint flashing glow. It is fully charged. 

Moderator Edit: Clarified subject

[Cyclechick21]

I have the same issue. I’ve had my versa 2 for about 2 years now and the fade screen started and now lines. I too was at full battery and am waiting for it to die to see if that helps. I’ve changed the clock face to a Fitbit one and did the reset by holding the button on the side down for 10s and even tried resetting the clock face again but nothing. It’s still glitching with static lines. Any ideas how to help fix this?

[MarreFitbit · Accepted solution]

Hi there, @vhannibs. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here. Stay tuned to your inbox for updates on your case. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

@Cyclechick21 Welcome on board. Thanks for trying to troubleshooting the issue with your Fitbit device prior to posting here.  

Please know that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.