Versa 2 side button not working...

[SunsetRunner]

My side button on my versa 2 has stopped working , I've spoken to CS who have given me a reference number should I require more help.

I've done everything they've asked but nothing works even down to restoring factory settings. But now I'm left with a screen that asks me to press side button to acess preset shortcuts, and can't do anything as my button doesn't work. Anyone else had this trouble if so what did you do? 

Moderator edit: format. 

[Jules3819]

As of today,  mine is doing the same thing! Hoping someone can help with the problem??

[Jules3819]

Hey HG86, try holding the side button for a good minute as hard as you can, mine reset finally by doing that! Its working now!😍

[SunsetRunner]

Thankyou,  I will give it another go , but had no luck for a few days with it doing anything 

[Guy_]

This seems like a common problem with the button.

The only thing left to check is the button area for debris using a magnifying glass and if it is still under warranty, 1 or 2 years depending on country law, take it back for replacement with a new one, they aren't repaired.

[SunsetRunner]

The chat people are saying it's down to the rate in which my update is taking and the only way to make it quicker is by refreshing it constantly ... how do they come up with these excuses.. 

[SunsetRunner]

Still no luck 

[Jules3819]

Darn, I'm sorry,  I hoped it may have worked for you like it did for me. Is it still under warranty? You may have to shop for another one. Bummer. 

[Plattie06]

Mine's just done the same thing this morning, followed advice of holding button, seems to have worked but have to reset everything.  Is this going to be a common problem? Only had mine since October, family bought it for my birthday?  Thank you. 

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner, @Jules3819, @Plattie06 and thank you for your advise @Guy_.

@SunsetRunner, thank you for your comments. I understand how frustrating this could be and  your feedback and comments are greatly appreciated. 

@Jules3819, thanks for sharing the steps that worked for you.

@Plattie06, I appreciate that you followed advise. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.