05-09-2023 08:37 - last edited on 05-09-2023 09:30 by MarreFitbit
05-09-2023 08:37 - last edited on 05-09-2023 09:30 by MarreFitbit
My Heart rate monitor is not working, nor is my sleep tracker.
I have tried to turn off and one the heart rate, synced, resynced, and rebooted several times.. What can I do?
Moderator Edit: Clarified subject
05-09-2023 09:39
05-09-2023 09:39
Hi there, @dashofdanpc. Welcome to the Fitbit Communtiy Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
To better assist you, please confirm that you've tried all the steps provided below:
Bear in mind that if your heart rate is not working, your sleep stages won't too as this data is calculated by your heart rate readings.
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05-09-2023 11:11
05-09-2023 11:11
Yes I have done all of this.. also my hourly activity reminder does not work.
05-09-2023 11:28
05-09-2023 11:28
@dashofdanpc Thanks for confirming that you've done those steps already.
As our last resort, I'd suggest performing a factory reset by following the steps below (please make sure that your Versa 2 is no longer paired to your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
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05-09-2023 12:17
05-09-2023 12:17
After doing that.. it still doesn't work
05-11-2023 07:27
05-11-2023 07:27
After doing this, it still doesn't work.. any other options?? Or is my fitbit a goner after 1 year?