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Versa 2 stopped working after getting wet

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‎07-19-2021 12:27 - last edited on ‎07-19-2021 16:16 by Fitbit Moderator

‎07-19-2021 12:27 - last edited on ‎07-19-2021 16:16 by Fitbit Moderator

I went rafting the other day while wearing my versa 2, it got wet and shut off so I waited for it to dry before charging it and now it just flashes the Fitbit logo. I tried restarting it still didn't work 

 

 

Moderator Edit: Clarified subject

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‎07-19-2021 16:31 - edited ‎06-12-2023 04:12

‎07-19-2021 16:31 - edited ‎06-12-2023 04:12

Hi there, @Objr75. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

  • Dropping the device.
  • Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
  • Exposing the device to high-velocity water (for example, during water sports).

If your watch is still not responding after taking the above into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-19-2021 16:31 - edited ‎06-12-2023 04:12

‎07-19-2021 16:31 - edited ‎06-12-2023 04:12

Hi there, @Objr75. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

  • Dropping the device.
  • Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
  • Exposing the device to high-velocity water (for example, during water sports).

If your watch is still not responding after taking the above into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-04-2021 11:46

In response to MarreFitbit

‎08-04-2021 11:46

So my Fitbit was still under warranty so I sent it back using the label the was provided to me. It has been 2 weeks and I haven't heard anything from Fitbit. Who can I contact to see when I will be getting a replacement 

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