Versa 2 stopped working

[louise68]

Well had my versa 2 for 5 weeks and not swiping at all so really have a £200 watch. Emailed fit bit who said to turn off and on which didn't work so they said to reset to factory settings. Now did this a few times and re synced but just getting a big red cross with your data was not cleared try again!!! 

I cant believe I'm even having to do this after 5 weeks. Im now thinking about taking it to my journalist friend who writes for an Edinburgh paper.

Im feeling so disappointed with this after  5 weeks of use.

i don't know what to do now.

[SunsetRunner]

Hi @louise68 , asked a Moderator to jump in to help you. They can do much more than we "simple" users/helpers, regards kuzibri

[louise68]

thank you

Moderator edit: format. 

[SunsetRunner]

You're very welcome, regards kuzibri

[AndreaFitbit]

Welcome to the Fitbit Community @SunsetRunner. I understand how you feel and will be glad to assist with your Versa 2 inquiry. Thank you for letting us know what support told you.

Please keep in touch with them, so you can get a solution. 

Thank you for the heads up @SunsetRunner.

Keep on visiting the forums. 

[louise68]

Hi

I did what fitbit support told me today and worked for a few hours then stopped swiping again. Fitbit support have not replied as to what to do next. Ive now emailed them 3 times for more advice.

Surely i should not have these problems with a fit-bit thats 5 weeks old?



Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for letting us know about what Fitbit Support told you @louise68. 

Please check your email and follow our team instructions.They'll provide you with a solution.

Keep on visiting the forums.