Versa 2 stopped working

[Monnycrown]

I am frustrated and finding out that my versa 2 actually stop working after 2 year made me very unhappy can’t charge can’t restart is just dead and can’t be repair. I don’t think I will ever use Fitbit again if no resolution.

 

 

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Monnycrown. I'm sorry to hear that your Versa 2 stopped working and thank you for adding your picture.

I understand how frustrating this could be and please follow these steps in order to charge your watch:

•  Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.

• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

• Restart your device. For more information, see How do I restart my Fitbit device?

Let me know how it goes. 

[Monnycrown]

I have clean both my charger and wrist watch back and I only use charger that came with my watch. Still not working 

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for following advised troubleshooting steps @Monnycrown. 

Let's keep on working on this and I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Have a nice day. 

[Aconway01]

My Versa 2 has stopped working too and I’ve only had mine 3 months. I had the same issue with my Versa last year. 

[AndreaFitbit]

Thanks for getting back to us @Aconway01. I'm sorry to hear your Versa 2 stopped working too.

In order to assist you, please let me know what's happening exactly with your watch and which steps have you followed in order to correct this?

See you around. 

[Renatunia]

My Versa 2 stopped working. Can’t charge it or restart it. I followed all the steps and still nothing. It was half of the battery the other day, when wake up in the morning couldn’t switch it on at all. 
what else I can do? 
Please help. 

Thank you 

[AndreaFitbit]

Welcome to the Fitbit Community, @Renatunia. Thank you for mentioning the steps you have followed in order to charge and switch on your Versa 2. 

Please let me know if you see any lights on your watch like the heart rate LEDs and if it vibrates when you press the button?

[Renatunia]

Hi Andrea, 

It doesn’t vibrate and no lights on when pressing the button 🙁

[AndreaFitbit]

Thanks for getting back to us and for letting me know that your Versa 2 doesn´t vibrate or shows the lights on @Renatunia.

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

You can check your email.

[Renatunia]

Thank you Andrea ☺️

[AndreaFitbit]

You're very welcome @Renatunia.

We look forward to get you back on track. 

[SunsetRunner]

Good afternoon, 

My fitbit has stopped working. It charges and holds charge for about a day and then stops working. The screen isn’t going completely black but it goes blank. It is still tracking on my app but nothing on the display. 

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I'm sorry to hear your Versa 2 stopped working. 

Could you tell me how your watch stops working? Please try restarting your device in order to turn on the display. 

[SunsetRunner]

The screen goes blank and has a dim light on it, i have tried restarting and it comes back on for around 12 hours and then goes blank again. 

[AndreaFitbit]

Thanks for getting back to us @SunsetRunner. Thanks for letting me know that your Versa 2 screen goes blank after restarting it. 

Please try changing your watch's clock face with the instructions of: How do I change the clock face on my Fitbit device?

[SunsetRunner]

Yes i have tried this…didn’t change anything, still not working 

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @SunsetRunner. 

I understand how frustrating this could be and went ahead and created a case on your behalf. 

Please check your email. 

[Mr_Yozo]

Hi! 

I have the same problem with my Versa 2. It stopped, and is not charging at all. When I plug it in the charger, it would turn on, would appear charging, but would still stay at 1-3% and would shut off after. I have cleaned it, tried another fitbit charger, but same result.

I hope you could help me with this issue.

Thanks a lot!

[AndreaFitbit]

Welcome to the Fitbit Community, @Mr_Yozo. I'm sorry to hear that your Versa 2 stopped charging and thank you for mentioning the steps that you have followed. 

I noticed that you got in touch with our team and received assistance. 

We look forward to get you back on track.