Extremely frustrated with Fitbit... I have been a Fitbit user for MANY years, from the OG fitbit. Never had an issue until I began using the Versas. First, I had a 1st gen Versa, randomly stopped working about 1 month after my warranty had expired - no injury to the watch or anything... since warranty was expired, all I got was 40% off discount and a pat on the back.
I sucked it up and bought a new Versa 2 with the discount. Ive had it for about two years with no issues, until two days ago when I got the low battery notification. I forgot to charge it and so it was dead yesterday morning. I plugged it in to charge but couldn't get it to turn on past the Fitbit logo screen. Switched outlets, left it charging for hours, tried holding down the button to reset, cleaned the charging prongs with rubbing alcohol, etc etc etc. still got no response besides the Fitbit logo flashing on the screen then flashing back to black. A white stripe would flash on the screen as though the screen were glitching. Then the fitbit logo started randomly flashing on and off.
Anyways I reached out to Fitbit Support yesterday and they were extremely unhelpful. Basically told me to do basic troubleshooting things (I had already done them) and then basically said sucks to suck heres a 35% off coupon...??? So the warranty can just expire and then Im just on my own to buy another watch? Completely unsustainable to be buying a new Fitbit every 1-2 years simply because they randomly break? Has anyone else had issues with this? I just don't understand how the watch can randomly stop working through no fault of my own and yet Fitbit does not assume any responsibility.
