Versa 2 stuck on a reboot loop

[Debzo1221]

Please help - my Versa 2 Fitbit is stuck on an endless reboot loop and cannot be stopped or restarted. Any advice would be great. Nothing out of the ordinary has happened to the watch. Do I need a replacement? Thanks! 

Moderator Edit: Clarified subject

[AaronL88]

I completely agree. Mine isn't under warranty either, and after being in contact with general support and waiting on an email, which I have yet to receive, still no answers.

No one that I have talked to, either on the phone or over chat, knows what is happening with the Versa 2 users.

[AngelalegnA]

I’m having the same problem, this started right after I noticed it needed an update. I contacted support and they ended up sending me to warranty support which told me I was out of warranty and they couldn’t do anything. The last time a previous Fitbit failed me and I called support, it was out of warranty, they offered me a discount to purchase the versa 2, which I did. Now this one is bricked! I’m not going to fall for that again, and never buying another Fitbit, I’m paying the extra money to buy an apple 8 watch. 
if I get this thing working again, it’s going to be for sale. Shame on you Fitbit for bricking so many and not standing behind it. 

[EranVos]

Did you find a solution? 

[AngelalegnA]

Yes. I bought an Apple Watch. My Fitbit is still in a reboot loop. I’ve had it unplugged for weeks now and it won’t even die. 
I love my Apple Watch!  
Also when I contacted support they told me I was out of warranty and they couldn’t do anything. They finally offered my a 30% discount for a new Fitbit. I refuse to buy another one. I can’t help but feel like they sent out firmware updates that caused the Watch to break and if you’re out of warranty they get you to purchase new product!  That’s a win for them! 
Good luck

[spayne322]

Yes! I sent emails to FitBit Support on July 28th and received absolutely no response or acknowledgment of my emails or update on my support ticket until August 24th! FOUR WEEKS for a response time, to tell me "sorry, it's out of warranty" and so basically they're not looking into this further.

It seems very similar to the issue Apple got in trouble for several years ago, where it was discovered they were slowing download speeds on old models of iPhones to kind of force users to buy new ones. Seems like FitBit is trying to do the same thing with the Versa 2 - they killed it to try to force all of us to upgrade our product.

I've been a loyal user for 6 years, but because of this horrible experience with Customer Service and the fact that it's pretty evident they killed my device and have no intention of taking responsibility for that, it might be time to change products.

I have a Samsung phone - how do others feel about the Samsung smartwatches?

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Yes, I agree, it seems that they pushed an update that caused the Versa 2s to get stuck in this reboot loop and are now refusing to take responsibility for it.

At least you got offered a 30% discount. I've been offered nothing. Time to research other fitness/smart watches.